Unrepresented Claimant

Who is an Unrepresented Claimant?

This is where you are managing your own personal injury claim, through the Official Injury Claim Portal. An independent medical report is required to support your personal injury claim.

What is the Official Injury Claim

The Official Injury Claims (OIC)portal is an online portal which allows unrepresented claimants to make a claim for compensation for personal injuries as a result of a road traffic accident. These injuries often relate to whiplash type injuries. You will need to obtain a medical report to support your claim for personal injury from a medical expert. The OIC portal is a government system and ML Doctors are a registered provider of medical reports within the portal system.

Please click here to view a useful “walk through” video explaining the process.

If want to know more then a full Guide to making a claim is available, click here for the guide.

If you require further information, please find below a few helpful links:

Digital Signpost Toolkit for OIC
Introduction to Official Injury Claim
Claims Process Walkthrough
Guide to changes to Civil Procedure Rules


How To Keep In Touch

Q. I do not have access to the internet so how do I contact you.
Q. I work long hours so may not be able to contact you during normal office hours?

Medical Appointment and Report

Q. Why will I need an appointment with a Medical Expert?
Q. How long will I have to wait to receive the Medical Report after I have attended the examination?
Q. What is in my Medical Report?
Q. What is a remote examination?

Roles, Rights and Responsibilities

ML Doctors

ML Doctors are a professional Medical Reporting Organisation (MRO) and are responsible for arranging an appointment for you with one of our skilled, qualified, experienced, vetted and approved Medical Experts, at a location and time convenient for you.
ML Doctors will ensure you receive correct and timely information at all times and will be available to guide you through the personal injury claim process. As a totally independent organisation we will ensure that the service you receive is unbiased and fair. ...read more

Medical Experts

Medical Experts are responsible for conducting the appointment, and producing an accurate timely medical report for you to use in your claim.
The Medical Expert is obliged to produce a medical report that is accurate, unbiased in accordance with Court Procedure Rules (CPR)
The Medical Expert’s primary obligation is to the Court regardless of the party who instructs them.
The Medical Expert’s role will be to prepare a medical report in respect of your claim for personal injuries which will cover the injuries sustained from the accident. . ... read more

Your Role

Your Role is to provide a truthful and precise account of the incident/accident, in which you were involved and accurately detail any injuries you sustained.
Your responsibilities include:

  • Ensuring that the details you submitted on the Official Injury Claim Online portal are accurate and truthful
  • Cooperating and responding to communication from ML Doctors, which is essential for the smooth progression of your claim. ... read more


Our Customer Service Charter clearly states our service commitments to you as a valued client and the service you can rightfully expect when interacting with us. These commitments will be built into our training programs; our business processes; and measured through our performance management systems.


ML Doctors will:

Do what we say we will

Be helpful, courteous and treat our clients fairly and with respect and professionalism

Provide our clients with clear and accurate information with an awareness of their varying needs

Keep our clients updated, answer questions promptly and provide a proactive response

Develop and support our employees so that they are competent, knowledgeable and experts in their field

Protect our clients’ information in accordance with ML Doctors’ GDPR Policies and Processes (ML Doctors are ISO 27001 accredited)

Actively listen to what our clients tell us and act on their feedback to continually improve our service

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