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About us

ML Doctors has over 12 years’ professional industry experience

Since 2009, ML Doctors has specialised in the provision of Medico-Legal Reports throughout the UK for personal injury claims, in accordance with the requirements of the Court Procedure Rules (CPR) and applicable statutory and regulatory requirements.

ML Doctors Ltd, are registered as a Tier Two Medico-Legal Reporting Organisation (MRO), regulated by MedCo. MedCo is a system that facilitates the sourcing of medical reports in soft tissue injury claims; brought under the Ministry of Justice’s Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents.

For your peace of mind, ML Doctors is frequently audited by external accrediting regulatory bodies such as MedCo and NQA, to ensure we remain strictly compliant and meet all statutory and quality standards.

All our Medical Experts are vetted to a high standard, ensuring only the highly trained team of professionals with experience are chosen to prepare your report. We will ensure you are guided through the whole claims process, so you have nothing to worry about. Our Customer Service Team are available on telephone 0161 8393703 to help you through the process and answer any questions you may have.

ML Doctors also provide rehabilitation and diagnostics, to the injured parties through a network of physiotherapists and specialists, with a reputation built upon providing excellent customer service, proactive response, reliability, and trust. Please refer to our ML Doctors Service Charter, which clearly states our service commitment to you as a valued client, and the service you can rightfully expect when interacting with us.

Roles, Rights and Responsibilities

ML Doctors

ML Doctors are a professional Medical Reporting Organisation (MRO) and are responsible for arranging an appointment for you with one of our skilled, qualified, experienced, vetted and approved Medical Experts, at a location and time convenient for you.
ML Doctors will ensure you receive correct and timely information at all times and will be available to guide you through the personal injury claim process. As a totally independent organisation we will ensure that the service you receive is unbiased and fair. ...read more

Medical Experts

Medical Experts are responsible for conducting the appointment, and producing an accurate timely medical report for you to use in your claim.
The Medical Expert is obliged to produce a medical report that is accurate, unbiased in accordance with Court Procedure Rules (CPR)
The Medical Expert’s primary obligation is to the Court regardless of the party who instructs them.
The Medical Expert’s role will be to prepare a medical report in respect of your claim for personal injuries which will cover the injuries sustained from the accident. . ... read more

Your Role

Your Role is to provide a truthful and precise account of the incident/accident, in which you were involved and accurately detail any injuries you sustained.
Your responsibilities include:

  • Ensuring that the details you submitted on the Official Injury Claim Online portal are accurate and truthful
  • Cooperating and responding to communication from ML Doctors, which is essential for the smooth progression of your claim. ... read more

CUSTOMER SERVICE CHARTER

Our Customer Service Charter clearly states our service commitments to you as a valued client and the service you can rightfully expect when interacting with us. These commitments will be built into our training programs; our business processes; and measured through our performance management systems.

OUR SERVICE COMMITMENTS TO OUR CUSTOMERS

ML Doctors will:


Do what we say we will



Be helpful, courteous and treat our clients fairly and with respect and professionalism



Provide our clients with clear and accurate information with an awareness of their varying needs



Keep our clients updated, answer questions promptly and provide a proactive response



Develop and support our employees so that they are competent, knowledgeable and experts in their field


Protect our clients’ information in accordance with ML Doctors’ GDPR Policies and Processes (ML Doctors are ISO 27001 accredited)


Actively listen to what our clients tell us and act on their feedback to continually improve our service

Management Team

Muhammed Zia

Financial Director

Founder of the company in 2009 and instrumental in ensuring that customer service remains the number 1 priority

Belinda Bishop

Managing Director

Belinda brings more than 20 years’ experience in Business Management, Quality and Compliance to ML Doctors and aims to promote a culture of continuous improvement; through driving compliance and delivery of service excellence to all of our customers and collaborative partners. Belinda is a qualified Collaborative Leader (ISO44001) and ISO Leader Auditor.


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